Terms & conditions

Leedex Lettings Ltd T/A LXL Stays  -  Terms & Conditions


1. Booking & Payment

  • A booking is only confirmed once full payment is received and a confirmation is issued by Leedex Lettings Ltd.
  • We accept payment via [e.g., bank transfer, credit/debit card, or approved online platform].
  • By making a booking, you agree to these Terms and Conditions.


2. Cancellation & Refunds

  • Free cancellation is available up to 2 days before your scheduled arrival date.
  • Cancellations made less than 1 before check-in are non-refundable.
  • In the case of a no-show, the full booking amount is forfeited.
  • Any refund due will be processed within 7 working days.


3. Check-in / Check-out

  • Check-in time: From 3:00 PM
  • Check-out time: By 11:00 AM
  • Late check-outs without prior agreement will incur a fee of £50.
  • Early check-in or late check-out is subject to availability and may be charged.


4. Guest Conduct & Occupancy

  • The maximum occupancy is strictly limited and is noted on the property listing.
  • Only named guests on the booking may stay overnight.
  • No parties or events are permitted.
  • Noise must be kept to a minimum, especially during quiet hours (11:00 PM – 7:00 AM).
  • Smoking, vaping, or the use of illegal substances inside the property is strictly prohibited. A £100 cleaning charge will be applied if this is breached.


5. Security Deposit

  • A security deposit of £200 is payable before arrival (if applicable).
  • The deposit will be returned within 7 days of departure, subject to inspection.
  • Deductions will be made for damages, missing items, excess cleaning, or breaches of these terms.


6. Damage & Liability

  • Guests are responsible for any damage or loss caused during their stay.
  • Please report all breakages or malfunctions as soon as possible.
  • Leedex Lettings Ltd is not liable for personal injury, loss, or damage to guests or their belongings unless caused by our proven negligence.


7. House Rules

  • No pets allowed unless previously agreed in writing.
  • Dispose of rubbish in designated bins provided.
  • Do not tamper with smoke detectors, carbon monoxide alarms, fire blankets, fire extinguishers or noise monitors.
  • Keep all doors and windows locked when leaving the property.


8. Access & Emergencies

  • We (or our authorised agents) reserve the right to access the property for inspection, maintenance, or emergencies with prior notice (except in urgent situations).
  • In case of emergencies (e.g., fire, major leak), call 999 and notify us immediately.


9. Termination of Stay

  • We reserve the right to terminate your stay without refund if:
  • You breach these terms;
  • You cause disturbance to neighbours or engage in illegal activity;
  • You exceed the stated occupancy limit.


10. Force Majeure 

  • We are not liable for cancellations or changes caused by events beyond our reasonable control, including natural disasters, pandemic-related restrictions, or government action.


11. Privacy

  • We collect and retain personal data only for booking and legal compliance purposes.
  • We do not share your data with third parties except where legally required.


12. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes shall be dealt with exclusively in the courts of England.


By booking and staying at our accommodation, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.